What is Quality Management System (QMS) ?

These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced.

The benefits of a QMS:

A fully documented QMS will ensure that two important requirements are met:

•   The customers requirements - confidence in the ability of the organization to deliver the desired product and service consistently meeting their needs and expectations.
•   The organizations requirements - both internally and externally, and at an optimum cost with efficient use of the available resources - materials, human, technology and information.

These requirements can only be truly met if objective evidence is provided, in the form of information and data, to support the system activities, from the ultimate supplier to the ultimate customer.

A QMS enables an organization to achieve the goals and objectives set out in its policy and strategy. It provides consistency and satisfaction in terms of methods, materials, equipment, etc, and interacts with all activities of the organization, beginning with the identification of customer requirements and ending with their satisfaction, at every transaction interface.

It can be envisaged as a "wedge" that both holds the gains achieved along the quality journey, and prevents good practices from slipping:

Management systems are needed in all areas of activity, whether large or small businesses, manufacturing, service or public sector. A good QMS will:

•   Set direction and meet customers expectations
•   Improve process control
•   Reduce wastage
•   Lower costs
•   Increase market share
•   Facilitate training
•   Involve staff
•   Raise morale

Setting up a QMS:

As illustrated in the Process section, for organizations to function effectively, they have to identify and manage numerous interlinked, cross-functional processes, always ensuring customer satisfaction is the target that is achieved. The schematic illustrates this concept:

The adoption of a QMS needs to be a strategic decision of an organization, and is influenced by varying needs, objectives, the products/services provided, the processes employed and the size and structure of the organization. A QMS must ensure that the products/services conform to customer needs and expectations, and the objectives of the organization. Issues to be considered when setting up a QMS include its:

•   Design
•   Build
•   Control
•   Deployment
•   Measurement
•   Review
•   Improvement

More about QMS you may Click The Following Links:
  https://en.wikipedia.org/wiki/Quality_management_system
  http://www.businessballs.com/dtiresources/quality_management_systems_QMS.pdf
  http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
  http://www.iso.org/iso/qmp_2012.pdf
  http://www.bsigroup.com/en-GB/iso-9001-quality-management/
  http://www.westinghousenuclear.com/About/Vision-and-Values/Quality-Management-System
  http://www.sigmaaldrich.com/customer-service/quality-systems.html
  http://www.abahe.co.uk/business-administration/Quality-Management-Systems.pdf