Total Quality Management (TQM)

TQM is the way of managing for the future, and is far wider in its application than just assuring product or service quality – it is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally. TQM, combined with effective leadership, results in an organization doing the right things right, first time. Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.

Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.

The core of TQM is the customer-supplier interfaces, both externally and internally, and at each interface lie a number of processes. This core must be surrounded by commitment to quality, communication of the quality message, and recognition of the need to change the culture of the organization to create total quality. These are the foundations of TQM, and they are supported by the key management functions of people, processes and systems in the organization.

More about Total Quality Management you may Click The Following Links:

  http://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
  http://managementstudyguide.com/total-quality-management.htm
  http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
  http://www.businessballs.com/dtiresources/total_quality_management_TQM.pdf
  https://en.wikipedia.org/wiki/Total_quality_management
  http://www.wiley.com/college/sc/reid/chap5.pdf
  http://www.johnstark.com/fwtqm.html
  http://www.tandfonline.com/toc/ctqm20/current